International Journal of Academic Research in Education and Review

Vol. 9(4), pp. 196-205, May 2021

ISSN: 2360-7866

DOI: 10.14662/IJARER2021.145

 

Full Length Research

 

 

Influence of employee motivation on service delivery of health records professionals in tertiary hospitals in North- Central Nigeria

 

1Kolawole, Abdurrahman Yahaya and 2Unegbu V. E.

 

1Department of Information Resource Management, Babcock University, Ilishan Remo, Ogun State, Nigeria

2Department of Information Resource Management, Babcock University, Ilishan Remo, Ogun State, Nigeria

 

Accepted 18 May 2021

Abstract

Abstract: The study evaluated the influence of employee motivation on service delivery of health records professionals in tertiary hospitals in North- Central Nigeria. The study adopted a survey design with a study population of 600 health records professionals. The sample size for this study was determined using the formula for sample size determination for a finite population as expressed by Krejcie and Morgan (2002) and used by Research Advisors (2006). Given that N= 600 and confidence = 95.0%, so, the desired sample size = 234 respondents. A structured and validated questionnaire was used for data collection. Data was analyzed using the SPSS software, frequency distribution and percentages. The findings revealed that some of the Services delivered by health records professionals in tertiary hospitals in North-Central Nigeria includes creation, storage and retrieval of patients’ records, confidentiality of health records, and appointment system or control in the hospital. The study concluded that Government should ensure that policies affecting retention of health records in the hospitals are formulated and implemented as this was found lacking in most of the hospitals. However, the study recommended that The working environment should be made very conducive in order to motivate health records management professionals to give up their best always.

 

Keywords: employee motivation, service delivery, health records professionals and tertiary hospitals

Paper type: research